Catton & Tondelstrand Lawyers
Client Case Study · Law

Three AI assistants, working inside one law firm.

Catton & Tondelstrand is a busy practice with a full team of solicitors, paralegals and assistants. We set out to do one thing: take the admin load off the lawyers, one assistant at a time, so their people spend the day on legal work, not paperwork.

2025 Sunshine Coast Business Award Winner - Advanced Tech Queensland Government Mentor 2025 Australian AI Awards Finalist
What we built - and what it does
Live
Pat · the email assistant
Reads & files every email
The moment an email lands, Pat reads it, names it correctly and files it to the right matter. The job the team used to do by hand, all day, is done the instant it arrives.
2,200+emails read, named and filed every month
$81k/moof fee‑earner time saved
Live
Donna · the calls & letters assistant
Turns talk into letters
Every phone call and face‑to‑face consult is transcribed, then the client letter and the internal file note are drafted and ready to check. In minutes, not days.
$35k/moof fee‑earner time saved, on average
Minutesto a ready‑made client letter and file note
In build
The Costing Agent · the billing assistant
Prices & drafts the bill
It reads the whole matter, prices every letter, call and attendance line‑by‑line against the scale of fees, and drafts the itemised bill and client letter. The lawyer just checks and sends.
Same cyclean itemised bill in the same billing period
Was ~1 monththe old wait for an outside costing assessor
The result

The admin layer lifted off the fee earners. When we offered to switch the assistants off, the directors kept them running. The work still gets a human eye before it goes out - the difference is the writing and the filing is already done.

$1.3M
of fee‑earner time returned to billable
work every year - Pat and Donna combined
And it's repeatable

We're now building the same idea for a second law firm.

Different firm, different systems, same principle: take the manual write‑up off the lawyers. Here is what we're building for them right now, in plain terms.

1
Every client call and face‑to‑face consult transcribed in under ten minutes.
2
Ready‑made client letters and internal file notes, drafted straight from that conversation.
3
Filed into their case system, ready for the lawyer to check and send.
Nobody has to write it up after the meeting. It is already done.