Matter Delivery JourneyMarlow & Finch · AI Blueprint · 25 July 2026
Sample - fictional firmReadable view opens at 100% · drag to pan · Overview shows the whole journeyWe make your business AI-first.
Matter delivery cost-to-serve modelSample: Marlow & Finch Lawyers is a fictional firm. The method, scoring and structure are exactly what we produce for a real engagement. Modelled residential conveyancing path = 6.4 hrs per matter, 25% fee earner / 75% support, across about 255 matters a year. Validate before use.
$1,066Cost-to-serve per mattercharge-out cost-to-serve estimate; not price
$666Recoverable per matter62.5% recovery across the costed steps
$169,830/yrMatter delivery recovery$666 x about 255 matters a year
~1,020 hrs/yrFee-earner and support hours returned4.0 modelled hrs x about 255 matters
Matter Delivery JourneyReadable journey print · phase 1 of 3
$1,066Cost-to-serve per mattercharge-out cost-to-serve estimate; not price
$666Recoverable per matter62.5% recovery across the costed steps
$169,830/yrMatter delivery recovery$666 x about 255 matters a year
~1,020 hrs/yrHours returned4.0 modelled hrs x about 255 matters
Print view: sequence, cost-to-serve, recovery and productivity. Assumptions: fee-earner time at the realised charge-out rate of $480/hr, support time at a loaded cost of $62/hr, and recovery of 100% of a fully automated step, 75% of an AI-assisted step and 0% where the work stays human. Trust account movements and court filings stay human by design. Open the HTML for the interactive step inspector.
1 · Contract and key dates
INTrigger
Signed contract received
RoleTriggerVolumeAbout 255 matters a year
01AI-assisted
Contract received and reviewed
Cost-to-serve0.9 hrs · $181Recoverable$136Productivity54 min → 14 min retained
02Fully automate
Cooling-off and key dates diarised
Cost-to-serve0.3 hrs · $102Recoverable$102Productivity18 min → check only
03Fully automate
Searches ordered
Cost-to-serve0.3 hrs · $19Recoverable$19Productivity18 min → check only
Marlow & Finch · Journey Map · SampleBlue Seas AI · We make your business AI-first. · Phase 1 of 3
Matter Delivery JourneyReadable journey print · phase 2 of 3
$1,066Cost-to-serve per mattercharge-out cost-to-serve estimate; not price
$666Recoverable per matter62.5% recovery across the costed steps
$169,830/yrMatter delivery recovery$666 x about 255 matters a year
~1,020 hrs/yrHours returned4.0 modelled hrs x about 255 matters
Print view: sequence, cost-to-serve, recovery and productivity. Assumptions: fee-earner time at the realised charge-out rate of $480/hr, support time at a loaded cost of $62/hr, and recovery of 100% of a fully automated step, 75% of an AI-assisted step and 0% where the work stays human. Trust account movements and court filings stay human by design. Open the HTML for the interactive step inspector.
2 · Searches, conditions and documents
04AI-assisted
Searches reviewed
Cost-to-serve0.5 hrs · $115Recoverable$86Productivity30 min → 8 min retained
05AI-assisted
Requisitions raised
Cost-to-serve0.5 hrs · $73Recoverable$55Productivity30 min → 8 min retained
06AI-assisted
Finance and inspection conditions tracked
Cost-to-serve0.8 hrs · $50Recoverable$37Productivity48 min → 12 min retained
07AI-assisted
Transfer documents prepared
Cost-to-serve0.5 hrs · $73Recoverable$55Productivity30 min → 8 min retained
Marlow & Finch · Journey Map · SampleBlue Seas AI · We make your business AI-first. · Phase 2 of 3
Matter Delivery JourneyReadable journey print · phase 3 of 3
$1,066Cost-to-serve per mattercharge-out cost-to-serve estimate; not price
$666Recoverable per matter62.5% recovery across the costed steps
$169,830/yrMatter delivery recovery$666 x about 255 matters a year
~1,020 hrs/yrHours returned4.0 modelled hrs x about 255 matters
Print view: sequence, cost-to-serve, recovery and productivity. Assumptions: fee-earner time at the realised charge-out rate of $480/hr, support time at a loaded cost of $62/hr, and recovery of 100% of a fully automated step, 75% of an AI-assisted step and 0% where the work stays human. Trust account movements and court filings stay human by design. Open the HTML for the interactive step inspector.
3 · Settlement and close
08AI-assisted
Settlement figures calculated
Cost-to-serve0.6 hrs · $79Recoverable$59Productivity36 min → 9 min retained
09AI-assisted
Settlement booked
Cost-to-serve0.2 hrs · $12Recoverable$9Productivity12 min → 3 min retained
10Human retained
Settlement attended and authorised
Cost-to-serve1.4 hrs · $254Productivity84 min → human-ledStays humanNo agent initiates, authorises or records a trust account movement
11Fully automate
Post-settlement notifications
Cost-to-serve0.2 hrs · $54Recoverable$54Productivity12 min → check only
12Fully automate
File closed and archived
Cost-to-serve0.2 hrs · $54Recoverable$54Productivity12 min → check only
Marlow & Finch · Journey Map · SampleBlue Seas AI · We make your business AI-first. · Phase 3 of 3
VerdictFully automateAI-assistedHuman retained
Scores🛡️ Safety /10✨ Capability /10
Value recoveredback $ value recovered100% of a Fully-automate step75% of an AI-assisted step
Confidence & costconfirmed in sessionestimate⚠ hidden cost
Step detail
Click or focus any step in the map to see who does it, the value AI recovers, the productivity gain, and the AI Safety / Capability scores. Scores show what AI could safely and capably contribute under the named controls. The verdict shows the firm's operating choice; a high score does not require automation.
Trust account movements and court filings stay human by design. No agent initiates, authorises or records a trust account movement, and no agent lodges a court document or sets a filing date.
Assumptions. Fee-earner time is valued at the realised charge-out rate of $480/hr and support time at a loaded cost of $62/hr. The model returns 100% of a fully automated step, 75% of an AI-assisted step and 0% where the work stays human. Figures are charge-out cost-to-serve, not revenue, cash, margin or a guarantee, and they are an estimate.
A solid dot = confirmed in the session. A hollow dot = an estimate to confirm against your data.
We make your business AI-first.